As Senoco Tekstil, taking into account quality and customer satisfaction standards; We are committed to establishing a strong communication network where our customers can easily share their expectations, complaints, suggestions and satisfaction with us, and to carry out our activities to implement the following principles with a customer-oriented approach:

• To optimize our processes in a customer-oriented manner in order to satisfy our customers, who are the source of our existence, at the best level and to gain their trust and loyalty.
• To be a pioneer in the sector in terms of product and service quality and to follow all sectoral and technological developments in this context.
• To meticulously carry out the necessary R&D and improvement studies in our products and services in line with the demands of our customers and to keep customer satisfaction at the highest level.
• To analyse the complaints from our customers with a customer-oriented approach, to implement the most appropriate solutions to the problems quickly and effectively into our processes and to continuously improve our complaint management.
• To be transparent in evaluating feedback to our customers and to provide the necessary information flow.
• To inform our customers during the evaluation of feedback and to give response priority according to the priority of the complaints.
• To objectively evaluate all our processes and make improvements in all activities that may cause complaints.
• To include our customers in our processes for improvements in products and services in line with our customers' expectations, needs and feedback.
• To constantly analyse, review and report our customers' feedback and use it as a source in our continuous improvement processes.

General Manager