Quality

As Senoco Tekstil management, we are committed to carrying out our activities to implement the following principles with our many years of experience in the textile industry, our wide product range, our qualified, dynamic and expert team, and our management approach aiming at continuous improvement since our establishment:

  • To fully meet the needs and expectations of our customers and stakeholders in all our processes, and to draw an exemplary profile in this context.
  • To follow technological developments carefully to ensure customer satisfaction as a priority and to increase our profit margin.
  • To ensure continuous improvement by adopting a risk-based approach in all our processes and carefully investigating all opportunities that may arise.
  • To organize trainings to increase the professional and personal competencies of our valuable employees, who are the main sources of our company's existence.
  • To create total quality awareness in all our employees.
  • To carry out improvement studies to minimize the waste that may occur in our processes at the source, and then to ensure that these wastes are collected, transported and disposed of in a way that does not threaten human health.
  • To raise awareness of environmental responsibility among our employees by providing training on environment and waste management to all our employees.
  • To ensure that our activities carried out within the scope of environment and waste management are reviewed at regular intervals in parallel with laws, legislation and needs and that necessary updates are made.
  • To keep the risk level at a minimum level by analysing  the risks posed by all unsafe situations and behaviors that may cause a work accident or occupational disease in the working environment, determining and implementing risk-preventive activities and reviewing the effectiveness of the activity at regular intervals.
  • To carry out all our practices within the scope of occupational health and safety within the framework of relevant laws, regulations and standards.
  • To fulfil all the requirements of the ISO 10002 Customer Satisfaction Standard and always keep customer satisfaction at the highest level.
  • To carry out all our activities as quickly and solution-oriented as possible in order to fully meet the needs and expectations of our customers.
  • To ensure that every positive or negative feedback received from our customers is taken into consideration and evaluated and, when necessary, the results of the action taken are shared with our customers.
  • To keep similar problems to a minimum by systematically tracking customer complaints.
  • To carry out the implementation and improvement of the Information Security Management System within our organization with the contribution of relevant parties.
  • To fully provide all infrastructure and needs to ensure information security.
  • To keep the risk value at a minimum level by identifying and evaluating risks against all threats that may be exposed to the company's information assets within and outside the company and determining preventive actions.
  • We carry out all our activities in accordance with Integrated Management Systems (ISO 9001 Quality Management System, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System, ISO 10002 Customer Satisfaction Management System, ISO 27001 Information Security Management System) standards, customer standards and relevant laws and regulations. carry out properly.
  • In order to provide a better service to our customers in the sector, to fully fulfil the requirements of FSC, PEFC and OEKO-TEX certificates and to offer environmentally friendly and sustainable solutions to our customers.

 

General Manager

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